Troubleshooting Home Internet Issues

If your home internet network is having issues, there are a number of things you can do to try to fix the issue.

First, try running an internet speed test. Generally, any result that is 5 Mbps or greater in both download and upload speeds, with a ping of less than 300 ms, should be sufficient for any RingCentral meetings or other activities. 

Here are some steps you can take to help increase the internet speed on your computer:

• Make sure you are connected to the right wi-fi network. 
  • On the top bar, look for the icon with several curved lines spreading from a point. It should be just to the left of the battery icon. Click it, and select your household wi-fi network.
  • Joining a Wi-Fi Network on Your MacBook
• Restart your computer.
• Turn off any devices connected to your network that aren’t being used.
• When in class or while working on schoolwork, avoid using streaming sites such as Netflix or Twitch that use lots of network data.
• Move your computer closer to your router.
• Try performing an SMC Reset.
• Connect your computer to your router via Ethernet, if you have the necessary cables and adapters.
  • Older model MacBook Airs (A1466) will need a Thunderbolt to Gigabit Ethernet or a USB to Ethernet adapter. Newer model MacBook Airs (A2179 or A2337) will need a USB-C to Ethernet adapter. 
  • Which model MacBook Air do I have?
• Restart your router, provided that other members in the household are fine with losing internet access for a few minutes while it restarts.
• If you have a smartphone or other device with the ability to create a wi-fi hotspot, try turning the hotspot on and connecting your computer to it. Note that turning on a hotspot will use up some of your data from your cellular provider, so it's not recommended to use this as a permanent solution. If your computer works fine on the hotspot, then that isolates the problem to your home network.

If you’re still having issues, and all of the devices on your network have similar connectivity issues, then you may need to contact your ISP (Internet Service Provider). If the problem is localized to your Trinity laptop, then go to System Preferences, click on Network, select Wi-Fi, and click Advanced. Go through each of the tabs and take a screenshot of each of them by pressing Command + Shift + 5 and selecting the window. Email these screenshots to support@trinityes.org, along with a screenshot of your internet speed test results. 

• How to Take a Screenshot

You can also download the RingCentral Meetings app on your phone and connect to classes using that while your computer is not working properly.