Can't Connect to RingCentral Meeting

Modified on Thu, 13 Jan, 2022 at 9:26 AM

If you are unable to connect to a RingCentral meeting, please try the following:

  • Make sure your computer is connected to the right wi-fi network.
  • Try restarting your computer. If a program is preventing you from restarting, hold the power button for at least 5 seconds until the computer is fully turned off, then turn it on again.
  • If RingCentral crashes when the program is opened, try reinstalling it in Self Service, then restarting your computer again.
  • Try joining a meeting using a different device, such as using the RingCentral app on your phone.

If none of those work, then run an internet speed test at https://www.speedtest.net/ and email [email protected] with a description of your issue and a screenshot of the speed test results.



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