Using Migration Wizard in Self Service

If you would like to copy files from your computer to an external storage device, and be able to restore those files to another computer, please follow these steps:

1. Plug an external storage device into your laptop (USB Flash Drive, External Hard Drive, etc)
2. Open Self Service+
   
   
   
3. Scroll down OR go to "Catalog" -> "Tools" and select "Run" or "Re-Run" on the Migration Wizard
   
   
   
4. Follow the prompts until you get to the "Select a storage location" screen:  
   
   
5. Press "Select" and choose your external drive:
   
   Your external drive will likely appear on the left pane under Locations with this icon:
   
6. After selecting your location, click OK:
   
   
   
7. It will scan your files and calculate space requirements
   
   
   **Please note** Google Chrome is excluded from this list because that data is synced to your Google Account
   **Please note** If you have iCloud Sync enabled through your Apple-ID then this migration wizard will skip your Desktop and Documents. That data will automatically be synced on your new computer after you sign into iCloud
   
   
8. After the scan is completed, you will be presented with toggles to enable or disable that data from being backed up. If the option is greyed out that means there were no files to back up, or they are included in an iCloud backup:
   
9. After making your selection, the backup will begin:
   
10. Once the backup is complete, you can close the Migration Wizard by clicking OK:
    
    
11. Safely eject your external storage device from a Finder window:
    
    
    
12. To restore your data to a new computer, follow steps 1-3 on the new computer, then on step 4 select "Restore" instead of "Backup" :
    
13. Then choose what data gets restored:
    
    
    
    Press OK to start the restore! If you have any questions please email support.