Choosing Which Phones Ring When Receiving a Call, on the RingCentral Phone Website

Modified on Tue, 28 Jul, 2020 at 2:28 PM

Here's how to change which phones ring, and for how long, when receiving a call.

  1. Log into the RingCentral Phone website.
  2. Go to the Settings tab.
  3. Click on Call Handling & Forwarding.
  4. From here, you can choose which of your connected devices ring (desktop/mobile apps, physical phone, etc) by toggling the Active switch next to them, and how long each device rings.
  5. If you want additional devices to ring (personal cell phone, etc), you can enter their numbers below and make them active.
  6. Near the top of the tab, under Incoming Calls Forward in this Order, you can choose whether the active phones ring sequentially (one at a time, in the order listed below), or simultaneously (all at the same time).
  7. To change the order of your phones, click on the 8 dots icon on the left side of each phone, then click and drag it to the order you want.
  8. To change settings for after hours, click the After Hours tab. By default, all calls after hours will be automatically sent to voicemail, but you can change this if you want.


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